Return & Refund Policy

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Return & Refund Policy

Last Updated: [Date]

Thank you for shopping with [Store Name]. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within [14/30] days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

  • The item must not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made products

  • Perishable goods

  • Clearance or final-sale items (unless defective)

How to Request a Return

To start a return:

  1. Contact us at [Email Address] within the return period.

  2. Provide your order number and reason for the return.

  3. We will provide return instructions.

  4. Ship the item back to the address provided.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within [48 hours / 7 days] of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and offer a replacement, exchange, or full refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Refunds typically appear within 5–10 business days after approval.

Exchanges

We only replace items if they are defective, damaged, or if an exchange is otherwise approved by our support team.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Email: Info@bloombag.shop
Phone: 03237084901
Business Address: Ali Town Metros Station House 87 Street 2 Lahore